Help Center

Step-by-step guides for every stage — from your first pilot to monthly coverage.

Enter your work email, pass the risk check, and run your first evaluation.

How to upload a ZIP or individual files via the browser or API.

What each result means, what you receive, and what to do next.

What happens after checkout: Buyer Console access, credits, onboarding email.

Upload, view results, download kits, and check credit balance.

Optional programmatic access for teams that want automation.

Credit expiration, upgrade credits, refund policy, and invoices.

Still need help?

Reach out and we'll respond within one business day.