Refund Policy
Key points of our refund terms for direct buyers and partners.
- Credits: FAIL = $0 credits. PASS burns 1 credit only at issued Verify PASS. Buyer-safe resubmit: each FAIL includes 1 free resubmit within 7 days.
- If we miss the stated delivery SLA after PASS, credits auto-return + 10% bonus credits.
- If we cannot deliver due to our fault, you may request a full refund within 7 days.
- Delivery is considered complete when download links are provided on the success page and/or by email.
- Hosted links expire after 30 days (links expire; automatic deletion) for Activation purchases; download copies are partner/customer responsibility. Monthly Coverage subscribers retain access to prior deliverables during their active subscription.
- PASS gate: if an upload FAILs validation, buyer-safe resubmit policy applies (1 free resubmit per FAIL within 7 days). Delivery SLA starts at PASS.
Monthly Coverage cancellation and refund clarification
- Cancel anytime before the next billing date.
- Cancellation takes effect at the end of the current billing period.
- No prorated refund for partial months.
- Credits remain active until the end of the current billing period.
- Unused monthly credits do not roll over into the next month.