Support and escalation path
How partner support, abuse review, billing, and operational issues are handled.
Partner first-line support
The partner owns first-line downstream support, client communication, and basic submission readiness questions before escalation to AttestLayer.
Billing and commercial issues
Use billing@attestlayer.com for invoicing, renewal timing, overage questions, and countersigned commercial handling.
Abuse review and access issues
AttestLayer may review abuse, qualification, or reliability issues before maintaining or restoring access to the partner operating lane.
Operational escalation
Use contact@attestlayer.com for operational issues and security@attestlayer.com for security-sensitive reports. Include the partner name, affected lane, timestamps, and the exact issue so AttestLayer can triage quickly.
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