SLA & Make-Good
SLA Clock
The SLA clock does not start when you upload. It starts at pass_at — the timestamp when the intake pipeline issues a PASS verdict.
sla_deadline_at=pass_at+ plan SLA hoursdelivered_at= when artifact download links are available
| Plan | SLA After PASS |
|---|---|
| Tier 1 — Priority MMC ($25K) | 12 hours |
| Tier 2 — Dedicated MMC ($50K) | 8 hours |
| Tier 3 — Dedicated Lane MMC ($100K) | 6 hours |
| Tier 4 — Enterprise MMC ($250K) | 4 hours |
Automatic Make-Good
If delivered_at > sla_deadline_at, the system automatically applies:
- Credit back: the kit credit consumed by this job is returned to your balance
- Bonus credit: 10% of the burn value is added as bonus credit
- Both entries appear in your ledger with reason code
SLA_MISS_MAKEGOOD
Make-good is fully automatic. No ticket, no email, no manual request required. The sole remedy for SLA miss after PASS is the automatic credit back + 10% bonus.
Billing & SLA Interaction
| Outcome | Credits Charged | SLA Applies |
|---|---|---|
| FAIL | $0 (no burn) | No |
| PASS + Verify FAIL | $0 (no burn) | No |
| PASS + Verify PASS (within SLA) | 1 kit credit | Met |
| PASS + Verify PASS (SLA missed) | 1 kit credit → auto refund + 10% bonus | Missed → make-good |
Verify Make-Good in Your Ledger
curl https://api.attestlayer.com/v1/billing/ledger?event_type=credit_back \ -H "X-API-Key: $ATTESTLAYER_API_KEY" # Look for entries with reason_code: "SLA_MISS_MAKEGOOD" # Bonus entries have reason_code: "SLA_MISS_BONUS"